Support & SLA tiers
Enterprise-grade support & SLAs customized for your organization
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UNINTERRUPTED ACCESS AND FIRST-CLASS SUPPORT
Our support team at your service
Get access to our extensive knowledgebase covering user guides, support questions, and training material for all applications in our product suite. Should there ever be anything you can't find, our dedicated support team is never more than a phone call away.
Always with TimeEdit
SLA & Support
Depth and breadth of experience
Deep product knowledge, experience from universities across the globe, and a wealth of handy best practice-tips, our experienced support team ensures your questions and issues are resolved promptly.
Scale as you grow
As you scale within the TE Suite and adopt TimeEdit across campus, there will be a support level for you. We provide a range of service offerings meeting the highest standards and needs, but feel free to adjust according to your circumstances.
Uninterrupted access
Your organization can't afford to be without a schedule, and that's exactly why we make sure to keep our average up-time of 99.99%. Every hour of the day, every day of the year.
We've got you covered
So you can focus on what's important
Security
We provide mission critical software to 150+ customers. Trust & security are imperative to this effort. Every day, we develop our penetration testing and breach detection systems to ensure our customers' good night sleep.
Reliability
Overestimated server capacity limits, logical route backups, and failover management such as established redundancy and abstraction. Our average up-time of 99.99% is no fluke.
Integrations
Your resource management system is a big piece in a bigger puzzle. Our integration platform ensures a smooth and uninterrupted connection to all other relevant systems and platforms.
Support
Our full set of enterprise support options give you the possibility to find the right SLA levels for your organisation's needs.
