Enterprise-grade support & SLAs customized for your organization
Get access to our extensive knowledgebase covering user guides, support questions, and training material for all applications in our product suite. Should there ever be anything you can't find, our dedicated support team is never more than a phone call away.
SLA & Support
Deep product knowledge, experience from universities across the globe, and a wealth of handy best practice-tips, our experienced support team ensures your questions and issues are resolved promptly.
As you scale within the TE Suite and adopt TimeEdit across campus, there will be a support level for you. We provide a range of service offerings meeting the highest standards and needs, but feel free to adjust according to your circumstances.
Your organization can't afford to be without a schedule, and that's exactly why we make sure to keep our average up-time of 99.99%. Every hour of the day, every day of the year.
So you can focus on what's important
We provide mission critical software to 150+ customers. Trust & security are imperative to this effort. Every day, we develop our penetration testing and breach detection systems to ensure our customers' good night sleep.
Overestimated server capacity limits, logical route backups, and failover management such as established redundancy and abstraction. Our average up-time of 99.99% is no fluke.
Your resource management system is a big piece in a bigger puzzle. Our integration platform ensures a smooth and uninterrupted connection to all other relevant systems and platforms.
Our full set of enterprise support options give you the possibility to find the right SLA levels for your organisation's needs.